![]() To learn more about 2-Step Verification, visit our 2-Step Verification Help Page. This will help keep your account safe even if your password or email is stolen. To make your account more secure, please enable 2-Step Verification via Authenticator app. In case your account is compromised, and you seek assistance, you must contact Roblox within 30 days of compromise.įor more information and to seek assistance, contact Customer Support. Only in very limited circumstances, Roblox may be able to offer compromised account owners the ability to recover lost inventory or the approximate value of that inventory. Roblox does not guarantee that an individual’s account will be restored to its previous state, or that Roblox will be able to recover lost virtual items or virtual currency. Unless required by law, Roblox is under no obligation to assist users whose accounts have been compromised. If you lost items or currency on your account If your account did not have an email address or a credit card/PayPal purchase, we can still work with you to try to verify ownership and return the account.Even if your account is compromised and the email is changed, we can still see the original owner or billing email on the account. ![]() Contact us from the first email address added to the account, or from the billing email address that was used for the very first payment made on the account.
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